Tag Archives: travel

GuestLogix says “Self-Serve and Security” key in successful inflight sales

November 7, 2013

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GuestLogix

Talking about IFE is all well and good, says David Leitch, the senior vice president and general manager of GuestLogix Asia Pacific, but until carriers can securely transact onboard retail sales in the tech-savvy Asian region, they are to a certain extent, “missing the boat” on a whole world of ancillary revenue possibilities. GuestLogix is […]

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Industry experts share how to customize content for Chinese airline market

November 7, 2013

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Generic China summer palace

Although I missed most of Tuesday’s early morning session on Localizing the Airline Passenger Experience at the APEX Asia Educational Event in Shanghai I was able to huddle with one of the panelists, Dominic Green, the senior director, content from Thales Avionics and APEX executive director, Russ Lemieux afterwards for a quick rundown of how […]

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Travel photos shared through popular social media platforms inspire others to book flights

September 4, 2013

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hip_adventures540x300

We all know the saying “a picture is worth a thousand words,” and that’s saying a lot in an age where we often limit our communications to 140 characters or less, including hashtags. Evidence of the written word’s decline is all around us. Texting has reduced the typed vocabulary of the average person to consist […]

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JetBlue takes new approach to premium travel with private option on Airbus A321s

August 4, 2013

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JetBlue 3

Just two months ago it was revealed that JetBlue would install mini-suites on its Airbus A321 planes serving premium transcon routes beginning in May 2014. Since that time there has been much speculation about what the seats will actually look like and what other features the service might offer. Some of the answers were given […]

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New survey puts mobile interaction with passengers at top of airline IT wish list

August 1, 2013

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Reaching out to passengers through their mobile phones as a means of both improving their journey and boosting ancillary revenues is a top priority when it comes to information technology spend, according to the latest SITA/Airline Business IT Trends Survey. Leveraging mobile technology to stay in touch with passengers throughout every touch point of the […]

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Letting loyalty drive the luxury transcon experience

July 26, 2013

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AA transcon first class

For passengers flying between New York’s JFK airport and San Francisco or Los Angeles the inflight offerings today are at a premium level previously unseen. Lie-flat beds are the standard by which airlines are judged in the premium cabin, not to mention AVOD, catering, Wi-Fi and other options. As The Wall Street Journal notes, airlines […]

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What price, loyalty?

July 26, 2013

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passenger frequent flyer

What price, loyalty? In the airline world that question was rarely directly addressed during the first two decades of frequent flyer programs. The past few years have seen a dramatic shift of such policy. Airlines are quite up front with their customers in putting a price tag on elite status benefits. The latest to make […]

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Chew toys in coach: how to tackle air travel with pets

July 22, 2013

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Having moved two cats and a dog from Indiana to Ireland, I can tell you that moving pets by airline is much more complicated than moving people. But beyond the misconceptions, red tape, and logistics, the benefits of having our furry friends with us far outweighs any hassles. When people think about trusting their pets […]

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Trip Report: Take flydubai to The Maldives for Parathas, Pringles and inner bliss

June 17, 2013

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Passport pic main istock

Until recently, I’ve never really travelled much for work. But I’ve been obsessed with the concept since I experienced it firsthand many years ago on a business trip with my Dad to Lodi, California.Today Lodi is known as the “Zinfandel Capital of the World”, but in the late 1970s, it was just another dusty little […]

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Delta and Starwood Hotels launch industry first with ‘Crossover Rewards’ programme

February 7, 2013

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Delta A330_airteamimages

Earning airline points at a hotel stay is not a new benefit; many hotels and airlines have partnerships allowing accrual of points. For elite members of Delta’s SkyMiles programme and Starwood Hotels’ Preferred Guest (SPG) programme, however, things are about to get much more interesting. The two companies today announced a new Crossover Rewards programme, […]

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