IATA’s previous management team consisted of failed airline executives looking for “a cosy three- or four-year” stint before retirement, and the organisation had become irrelevant. These are just a couple of the points made by former IATA chief executive and director general Giovanni Bisignani during an interview with the APEX editor’s blog ahead of the [...]
Tag Archives: passenger
Dubai’s new Concourse A is dressed to impress Emirates high flyers
May 16, 2013
DUBAI: How does one go about making the world’s largest airliner, the Airbus A380, look small? Park it at the new Concourse A at Dubai International Airport, which was designed to handle the giant aircraft and all the high-end passengers who will fly in its premium cabins. Earlier this year Emirates and Dubai International Airport [...]
Roll out of NextGen is progressing slowing but surely. Should passengers care?
May 9, 2013
The US Federal Aviation Administration (FAA) has a colourful way of describing the Next Generation Air Transportation System (NextGen). “NextGen is the transformation of how airplanes traverse the sky,” says the agency, and represents “a new era of flight”. But creating a new era of flight, which entails transitioning from a decades old ground-based system [...]
New technology seeks to improve airport experience for persons with reduced mobility
May 8, 2013
People with reduced mobility (PRMs) are accustomed to filling out complicated forms to inform airlines of their needs in advance of flying so that they can be assisted through the airport and onto their aircraft. Many are put off travelling altogether because of the lack of consistency and communication between the airline and the airport, which sometimes [...]
How competition is working in favour of the passenger experience on certain US domestic routes
May 7, 2013
There are plenty of tales lamenting the race to the bottom in amenities and service for passengers in the United States. But that is not the entire story. Indeed, there are some markets where competition amongst carriers is working to increase the options available to travellers. Not only are there more choices now in these [...]
Changing competitive dynamics in the US will usher in new era of inflight product focus: US Airways CEO Doug Parker
May 6, 2013
Once American and US Airways combine to produce the “new American”, inflight product is set to take on an unprecedented eminence as a distinguishing competitive factor among the country’s big three carriers. Current US Airways CEO and future chief of the merged American Doug Parker stressed the new paradigm during the recent Phoenix Sky Harbor [...]
And Delta makes three: New York JFK’s top carriers have new terminals
May 6, 2013
JFK airport in New York City used to be called Idlewild, but in anticipation of its revamped Terminal 4 opening later in May, Delta Air Lines is doing anything but idling about. A pop-up space is showcasing the expanded terminal and new passenger experience. Dubbed T4X, it is not just in Manhattan but key neighborhood [...]
Can the tarnished age of flight ever be restored to gold?
May 1, 2013
Air travel in the 1950s and 1960s used to convey a sense of wonder and awe. It was glamourous and exciting. Hollywood stars would be photographed stepping out of an aircraft looking flawless despite having flown for hours across continents, over oceans. This era is often referred to as the “golden age” of flying. Today, many [...]
Passengers are insatiable for bandwidth; how can airlines cope?
April 30, 2013
When airlines started rolling out inflight Wi-Fi at the end of the last decade, passengers had far different bandwidth requirements than in 2013. Armed with smart phones and tablets, today’s mobile, social, vocal passengers can’t seem to get enough bandwidth. They’re a seemingly insatiable bunch. So airlines and IFC service providers are re-adjusting their approaches to [...]
Approval to fly the 787 Dreamliner eclipses safety hearing in Washington
April 25, 2013
WASHINGTON DC: With airlines from Doja, Qatar to Houston, Texas making plans to resume Boeing 787 flights in time for the summer travel season, the National Transportation Safety Board’s investigation into the cause of a Japan Airlines Dreamliner battery fire in Boston on 7 January has moved from urgent to theoretical. In two days of [...]













May 17, 2013
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