We’re all used to separating our recyclables from our waste at home, but have you ever felt a pang of guilt on an aircraft when all your on-board waste is often collected in the same refuse bag? In a bid to address this issue, British Airways has just started a programme to collect and recycle [...]
December 6, 2012
Inflight magazine publishers have been doing it for years – offering airlines a slice of the revenues generated from advertisements in the magazines they publish on their behalf. The inflight magazine model has proven to be a win-win-win for airlines, advertisers and passengers, as it puts products and services in front of some of the [...]
July 17, 2012
For an engineering services company that carefully manages growth and describes its business model as “pretty conservative”, Northwest Aerospace Technologies’ decision to more than double its employee numbers over the last 18 months speaks volumes about the level of demand today for commercial aircraft retrofit work, including interior reconfigurations and inflight entertainment (IFE) and connectivity [...]
June 29, 2012
American Airlines is confident it has made the right decision in selecting a 10-abreast configuration with articulating (read sliding) economy-class seats for its new Boeing 777-300ER widebody aircraft, saying the slimline design should create a feeling of more space for customers compared with the older economy-class seats that have a thicker density. By contrast American [...]
June 20, 2012
For most of us, a glass of wine with our meal is something to look forward to on a flight. It’s celebratory: you’ve made the flight, you’re on your way, you have few distractions, and now there’s not much else to do but relax. But you’ll have doubtless noticed that wine, like food, tastes different [...]
May 22, 2012
Celebrity chef Heston Blumenthal’s latest experiment – having already re-created Tudor feasts, Victorian banquets and perfected the hamburger – is to mentor a pop-up restaurant in London that serves airline meals. For two weeks in April, he was the consultant chef behind British Airways’ Olympics-themed “Flight BA2012” project. This temporary restaurant has been designed to [...]
February 23, 2012
Just as no two airlines are the same, operators take different approaches to their lounges. In the United States, domestic-airline lounges mainly serve as oases for premium passengers to get away from the masses, relax, catch their breath and enjoy some hors d’oeuvres or a few drinks. But it is on the international stage where [...]
February 21, 2012
Recognising that teamwork, communication and a little customer care can go a very long way, British Airways is launching a new initiative aimed at building customer loyalty and expanding the role of its pilots. ‘Beyond the Flight Deck’ will increase the frequency and quality of interaction between pilots and customers, primarily through face-to-face interaction at [...]
April 18, 2013
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