Tag Archives: ancillary revenue

Exclusivity and convenience are key in reinventing your inflight retail programme says industry expert

February 27, 2014

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Singapore Airlines A340-500

In an April 2013 piece for travel technology website TNooz.com, inflight retailing guru, Abhishek Singh, the product manager, travel & hospitality at Infosys, posited a number of compelling ideas about how airlines could enhance their overall passenger experience and create new revenue channels by radically rethinking the way they approach their inflight retail programmes. Using […]

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Delta justifies price increase to access SkyClub lounges by announcing product improvement

January 29, 2014

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Delta Airlines raised a bit of ire from its customers at the beginning of January when they announced a significant increase in the price for access to the SkyClub lounges and other rules changes which will limit access. The company claimed it was based on overcrowding issues in the clubs while many passengers grumbled that […]

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Software firm Enveesoft brings innovative plans to IFE mobile solutions space

November 27, 2013

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Enveesoft has ambitions of becoming the “DTI of China” and is using its international experience and Chinese roots to tap into and understand the Chinese market. Speaking to the APEX Editor’s Blog at APEX’s recent educational event in Shanghai, China, Darrel Chua, president and co-founder of Enveesoft, boasts that it is “the first and only” […]

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GuestLogix says “Self-Serve and Security” key in successful inflight sales

November 7, 2013

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GuestLogix

Talking about IFE is all well and good, says David Leitch, the senior vice president and general manager of GuestLogix Asia Pacific, but until carriers can securely transact onboard retail sales in the tech-savvy Asian region, they are to a certain extent, “missing the boat” on a whole world of ancillary revenue possibilities. GuestLogix is […]

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Airlines get creative on ancillaries with seat upgrade auctions

October 24, 2013

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Airlines are becoming more creative in their thinking when it comes to generating ancillary revenues and are increasingly selling additional services that passengers are actually happy to pay for, according to Guestlogix chief executive Brett Proud. In an interview with the APEX Editor’s Blog to discuss a new onboard seat upgrade system that Guestlogix has […]

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What inspires Icelandair passengers to open up their pocketbooks at 30,000ft?

October 22, 2013

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Like an iceberg afloat at sea, the thousands of windows that make up the stunning facade of Reykjavik’s newest landmark each reflect the bright arctic sun that never truly sets during summer in the world’s northernmost capital city. An ambitious construction project thrown into peril during the world economic collapse (which hit Iceland’s fledgling finance […]

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Opportunities sprout up for airlines to sell premium meals in economy cabins

October 12, 2013

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Austrian pre-order meal

One of the latest nuances in airline ancillary product offerings – premium meals in economy class – is gaining traction among passengers who prefer skipping the rush to grab food at the airport in lieu of having a higher quality meal waiting for them on board. That is one finding uncovered by consultancy IdeaWorks in […]

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FlyFit makes headway in bringing healthy snacks on board

October 8, 2013

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You can have your cookies and eat them too thanks to Netherlands-based FlyFit’s line of healthy inflight snacks. The company launched its portfolio of healthy treats and supplements five years ago with the goal to break into a variety transport and travel markets – airlines, cars, hotels and trains. “Anywhere that people need to fight […]

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Indigo readies to test passenger appetites for more no-frills service with Frontier buy

October 7, 2013

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Now that speculation is quelled over Indigo’s plans to purchase Frontier Airlines, the real work begins to perhaps accelerate the carrier into a third full-fledged ultra low-cost carrier in the United States. Even though price still reigns supreme among the passenger set Frontier will likely target, it is not certain if travellers have a large […]

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China Southern and GuestLogix target different upgrade strategy

October 4, 2013

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Credit card

While bidding for upgrades to premium cabins has slowly gained attention, China Southern Airlines and GuestLogix are finding benefits in a simpler upgrade method in which upgrades are offered once passengers are onboard and payments processed by GuestLogix’s devices. GuestLogix can accept cards from UnionPay, the world’s second-largest bankcard service. GuestLogix EVP global sales and product […]

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