January 30, 2014

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SmartTray to undergo final engineering design and FAA certification of X2 product line

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Seat-back tray innovators SmartTray have partnered with engineers Satterfield Aerospace to complete the product’s engineering design to comply with an FAA ruling. Satterfield Aerospace will complete the final engineering, design, FAA certification and manufacturing of the SmartTray X2 tray table. The FAA in October last year ruled that “airlines can safely expand passenger use of […]

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January 29, 2014

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Delta justifies price increase to access SkyClub lounges by announcing product improvement

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Delta Airlines raised a bit of ire from its customers at the beginning of January when they announced a significant increase in the price for access to the SkyClub lounges and other rules changes which will limit access. The company claimed it was based on overcrowding issues in the clubs while many passengers grumbled that […]

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January 28, 2014

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Gatwick makes life easier for parents with new pushchair scheme

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As any parent flying with young children will know, being able to hold on to your child’s pushchair for as long as possible at the airport before boarding – and being reunited with said pushchair as soon as possible at the other end – is a must. It’s a must because it is often a […]

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January 24, 2014

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Air New Zealand partners with Singapore Airlines, plans passenger experience improvements despite winning top gongs

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Air New Zealand (ANZ) joined forces with Singapore Airlines (SIA), pending regulatory approvals, in a bid to boost its existing capacity between Singapore and New Zealand by up to 30% year round over time. The proposed alliance, it was announced last week, will mean ANZ passengers can access codeshare travel on the SIA network to […]

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January 24, 2014

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Garuda Indonesia offers passengers on its A330 fleet OnAir inflight connectivity

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Passengers flying on Indonesia’s flag carrier Garuda, can now visit their favourite websites, work on email, and keep up to date on social media using inflight connectivity provider OnAir’s Wi-Fi product, Internet OnAir. OnAir provides its Wi-Fi service through partner, PT Telekomunikasi Indonesia Tbk (Telkom Indonesia), a state owned company in Indonesia. OnAir’s services are […]

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January 20, 2014

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New London airport promoters have until autumn to win over the judges

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Backers of a plan to build a new four-runway hub airport in the Thames Estuary will have until the early autumn to convince the UK government-appointed Airports Commission to add their vision to its shortlist of options for increasing airport capacity around London. After failing to make the cut the first time around and being […]

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January 17, 2014

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Etihad Regional unveils regional-branded aircraft and launches in Switzerland

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Swiss-based airline Etihad Regional, established in partnership with UAE national carrier, Etihad Airways, launched in Zurich this week. The new airline, operated by Switzerland’s Darwin Airline, headquartered in Lugano (with a major hub in Geneva) said in a statement that the carrier promises “a new era of improved regional and international connections for travellers in […]

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January 17, 2014

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Self-service: airlines learn from retail playbook

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To the casual observer, commercial aircraft and airports in 2014 will look much the same as they have for years. But there is a sea change in the way passengers plan aspects of their travel, interact with airlines and purchase items related to their journey, whether digitally, at the gate or in-flight. As in other […]

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January 16, 2014

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Allegiant Air adopts mobile boarding passes network-wide

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Allegiant Air is typically seen as a no-frills carrier, operating in the shadows of the larger airlines and generally less sophisticated. So how is it that they managed this week to become one of the earlier airlines to adopt mobile boarding passes network-wide? It is not because their network is small (more than 100 airports […]

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January 14, 2014

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When it comes to IFE, “hidden gems” rule the roost!

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Speaking on the rise of inflight Asian cinema offerings in a piece for the June 2013 issue of APEX Magazine, Jovita Toh, the CEO of Hong Kong-based Encore Inflight Ltd., suggested that a day was quickly coming when carriers would be defined not by the number of mainstream, blockbuster films on their IFE lineup, but […]

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