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Exclusivity and convenience are key in reinventing your inflight retail programme says industry expert

February 27, 2014

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Singapore Airlines A340-500

In an April 2013 piece for travel technology website TNooz.com, inflight retailing guru, Abhishek Singh, the product manager, travel & hospitality at Infosys, posited a number of compelling ideas about how airlines could enhance their overall passenger experience and create new revenue channels by radically rethinking the way they approach their inflight retail programmes. Using […]

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Air France will “closely” follow 777 premium cabin upgrade with A380 revamp

February 25, 2014

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Air France cabin upgrade

Air France will “closely” follow the recently unveiled revamp of its Boeing 777 business class product with upgrades to the premium cabins on its Airbus A380s. The carrier’s chief executive, Alexandre de Juniac, says that improving Air France’s premium offering is an “absolute necessity” to enable it to compete with the “very high standards” set […]

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Japan Airlines’ passengers to view content on own devices using Gogo Ku-band service

February 18, 2014

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JAL 777 540x300

In-flight connectivity has come one step closer for passengers in Japan as additional details of the new JAL Sky Next product have been announced. The Sky Next update is a full retrofit of JALs domestic service offering covering new seats and the installation of a new in-flight entertainment and connectivity solution powered by Gogo. The […]

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DOT seeks public comments on inflight voice calls as House subcommittee approves bill aimed at maintaining the ban

February 18, 2014

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AeroMobile Image2

Airline passengers in the USA have 30 days to make their feelings on inflight voice calls known to the US Department of Transportation (DOT), which has issued an advanced notice of public rulemaking (ANPRM) to garner public opinion on the issue. The ANPRM follows the US Federal Communications Commission’s (FCC) recent moves towards ending its […]

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Virgin Atlantic to use wearable technology to anticipate passenger wants and needs

February 14, 2014

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Google glass 540x300

Imagine arriving at an airport to check in for your flight and being greeted by ground staff wearing futuristic glasses that can tell them what you like to drink. Creepy and weird, or an innovative and forward-thinking way of offering a more personalised service to passengers? Virgin Atlantic Airways is banking on the latter as […]

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How big data solutions can transform the passenger experience space

February 12, 2014

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Allegiant ePIL 540x300

These days, even the most fervent privacy advocates among us have come to terms with the fact that every time we “Google” a travel destination, “like” a friend’s status update on Facebook or “favourite” a clip on YouTube our big data profile multiplies exponentially. And while we may have grown accustomed to the fact that […]

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Norwegian business model faces challenges from labour in EU and US

February 11, 2014

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Norwegian 787 540x300

Is Norwegian’s plan to offer no-frills, discount fares between the US/Europe and Asia a boon for consumers; the first step toward making travel to the world’s far flung places even more affordable? Or is it the “Walmart-isation” of an industry that will depress salaries and threaten aviation safety? This question is at the heart of […]

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European passenger rights revision moves a step closer

February 7, 2014

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crowded plane

The European Parliament has voted in favour of revising the rules on air passenger rights, a move it says will increase the likelihood of delayed or stranded passengers receiving compensation. Earlier this week, the Association of European Airlines (AEA) urged the Parliament to “take a realistic approach”, particularly when it came to delay compensation points, […]

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OnAir wins award for providing most inflight Wi-Fi coverage in Middle East

February 7, 2014

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onair sita

OnAir is the best Connectivity Provider according to judges for that category at the inaugural Inflight IFEC Awards. The accolade was announced earlier this week at Aircraft Interiors Middle East show. OnAir stood out for a number of reasons according to the judges. The first is that it has the most airline customers in the […]

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Smart talk about Smartphone: A peek inside the development of SITA’s new mobile boarding API for Apple Passbook

February 1, 2014

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Sita mobile app

In December of last year the technology research team at SITA (also known as the SITA Lab) announced plans for trendsetting LCC JetBlue to begin using the SITA Mobile Boarding Pass API for Apple Passbook. Available from SITA’s API platform, developer.aero, the SITA Mobile Boarding Pass API simplifies boarding pass distribution for airlines by allowing […]

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