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Obituary: Industry visionary, past AEA Lifetime Achievement Winner Landstrom dies

November 12, 2013

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The airlines passenger experience industry lost one of its great pioneers earlier this month. A grandfather of the APEX Association, John Landstrom quietly passed away on 3 November after a lengthy illness. The majority of APEX members may not be familiar with the name Landstrom but in his time, Landstrom was a name known to […]

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Industry experts share how to customize content for Chinese airline market

November 7, 2013

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Although I missed most of Tuesday’s early morning session on Localizing the Airline Passenger Experience at the APEX Asia Educational Event in Shanghai I was able to huddle with one of the panelists, Dominic Green, the senior director, content from Thales Avionics and APEX executive director, Russ Lemieux afterwards for a quick rundown of how […]

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One-on-one with Virgin America’s manager of IFE and partnerships, Alfy Veretto

October 16, 2013

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In an interview with APEX Media, Virgin America’s manager of IFE and partnerships Alfy Veretto talks about how the carrier is focused on creating something different and better for the flyer; the importance of early window movies to IFE; and how APEX members have played a pivotal role in his own career development. Please tell […]

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Comedienne Pam Ann courts laughs and controversy at APEX Awards

September 11, 2013

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Monday Nights’ APEX Awards ceremony opened with some lovely opening remarks from APEX president Linda Celestino, who presented an Outstanding Contribution Award to the very deserving Michael Childers. Next up was the presentation of the Lifetime Achievement Award to Emirates Patrick Brannelly by Christine Ringger of Swiss International Air Lines and Spafax Executive Vice President, […]

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Passenger Choice Awards 2013: Virgin America wins Best Overall Passenger Experience award

September 11, 2013

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Virgin America was given the highest honor at the 2013 Passenger Choice Awards with the airline taking home the Best Overall Passenger Experience award. Additionally, companies were recognized for innovation as part of the Avion Awards, and two APEX members were honored for their contributions to the passenger experience industry. The awards program takes the […]

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APEX & IFSA integrate annual events to give members “wealth of resources”

September 10, 2013

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APEX and IFSA’s decision to integrate their respective annual events into this week’s giant EXPO in Anaheim, California holds deep symbolic significance, in addition to making life easier for attendees. “We’re tearing down walls between our industries and while we’ve co-located before, we’ve never been allowed in there and they’ve been allowed in here. We […]

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Comedienne Pam Ann readies to reveal #PaxEx favourites

September 4, 2013

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It’s that time of year again when thankful parents, having purchased new clothes, pencils and book bags, slice the crusts off sandwiches and dispatch their reluctant offspring back to grammar schools and university campuses far and wide. The wind is blowing a little bit cooler in Northern parts and trees there are preparing to surrender […]

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Passenger Choice Awards Finalists Announced for 2013

August 14, 2013

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The passengers have spoken! The 2012-2013 cycle of the Passenger Choice Awards officially ended in June, and the finalists have been named. The winners will be honored at the Airline Passenger Experience Association (APEX) Awards Ceremony, 9 September in Anaheim, California, USA. The Passenger Choice Awards comprise 13 individual categories and were created to give the flying public a […]

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Next ORBIS Flying Eye Hospital represents a labour of love and a study in ingenuity

August 5, 2013

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The World Health Organization estimates that 80% of the 285 million visually impaired people in the world today suffer from preventable and/or treatable blindness. Hoping to dramatically change those figures, the non-profit humanitarian organization, ORBIS International, has been preventing and treating blindness in developing countries worldwide (where 90% of the world’s visually-impaired reside) for over […]

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Bandwidth constraints “won’t be an issue” on aircraft in three to five years: Zodiac exec

August 4, 2013

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We talk a lot about inflight connectivity constraints on the APEX Editor’s Blog. One need only enter “the matrix” that is Twitter to appreciate the fact that passengers want more bandwidth on board…and they want it now. We also know that connectivity stakeholders are working diligently to keep pace with demand. Some players in the wider […]

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