Airline passengers from around the world have voiced their opinions on the airlines that offer the best in passenger experience and in doing so have selected the winners of the 2012 Passenger Choice Awards, which were announced yesterday evening at the APEX EXPO.
“The awards this year are the result of an impressive turnout on the passenger side, as well as the continued efforts of airlines to stand out as the leaders in passenger experience,” says Spafax senior director for client services Dominic Green, who serves as the APEX Events & EXPO chair. “We congratulate our winners and look forward to the continued success of this program.”
The winners of the 2012 Passenger Choice Awards are:
- Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – Emirates
- Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – Virgin America
- Best in Region: Africa – South African Airways
- Best in Region: Americas – Virgin America
- Best in Region: Asia and Australasia – SriLankan Airlines
- Best in Region: Europe – Virgin Atlantic
- Best in Region: Middle East – Emirates
- Best Inflight Publication – Southwest Airlines
- Best IFE User Interface – Virgin America
- Best Inflight Connectivity & Communications – Norwegian
- Best Inflight Video – Kingfisher Airlines
- Best Cabin Ambiance – Virgin America
- Best Food & Beverage, in conjunction with IFSA – Singapore Airlines
- Best Ground Experience – Kingfisher Airlines
Receiving this year’s Lifetime Achievement Award was Leigh Mantle, chief operating officer at IFP. Also recognized was Linda Palmer, former senior VP for Walt Disney Studios Motion Pictures Non-Theatrical. Linda was honoured with a Special Volunteerism Tribute.
APEX also handed out four Avion Awards to member companies (both airlines and vendors), which were judged by industry peers and members of the media.
The winners of the 2012 Avion Awards are:
- Avion Award: Best Single Achievement in Passenger Experience:
- Airline – Brussels Airlines: The New Long Haul Cabin
- Vendor – Lufthansa Systems: BoardConnect
- Avion Award: Best Achievement in Technology
- Airline – Delta Air Lines for Demystifying the Checked Baggage Experience
- Vendor – Panasonic for the eXTV
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